ROADSIDE SUPPORT SPECIALIST
Company: R E Garrison Trucking Inc
Location: Cullman
Posted on: November 7, 2024
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Job Description:
ROLE AND RESPONSIBILITIES- Acts as Point of Contact on all
points of the breakdown process from initial call to payment of
invoices- Analyzes and Authorizes repair issues and uses discretion
to determine whom to use for repairs- Uses discretion to approve or
deny what work will be completed - Provides drivers with options to
use for maintenance of break downs while on the road- Keeps
interfacing departments abreast of ongoing situation in timely
manner- Functions as liaison between driver and repair shop of
driver's choice- Maintains honest and open dialog with the driver
at all times- Utilizes software database to locate shops that can
handle the particular problem at hand- Notifies interfacing
departments of the location of the chosen shop and repairs that
will need to be done- Continually updates interfacing departments
and drivers of progress/time frame- Processes payment for services
rendered through com check or accounts payable- Ensures all records
and invoices are scanned into software- Responsible for various
dispatch duties, including, but not limited to, making contact with
drivers after normal working hours; ensuring critical loads and
issues are given attention in a timely manner. - Any other duties
as may be assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS- High School Diploma or
equivalent.- Previous maintenance and/or customer service
experience preferred. - Knowledge of trucking industry a plus.-
Knowledge of equipment and breakdown/repairs a plus.
PREFERRED SKILLS- Must be customer oriented.- Must have excellent
communication skills.- Must be able to work in fast paced
environment.- This position requires the ability to multi-task,
make quick decisions, handle sensitive situations, and take
initiative above and beyond to ensure timeliness of repairs and
mobility of the truck in question.
PI4c4438967425-37248-34753950
Keywords: R E Garrison Trucking Inc, Birmingham , ROADSIDE SUPPORT SPECIALIST, Other , Cullman, Alabama
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