Bakery Department Team Trainer

Company: Whole Foods Market
Location: Birmingham
Posted on: November 4, 2024

Job Description:

Team Trainer supports New Member engagement, productivity, and retention by delivering quality training and working with Team Leadership to complete New Member Connections. The role involves coordinating training, facilitating team-specific operational training, and maintaining a positive image. Key responsibilities include ensuring the successful delivery of store and team training programs, working within training deadlines, and coordinating with New Members and Team Leaders. The Team Trainer also facilitates team-specific operational training, attends Team Trainer meetings, and acts as a role model for food safety and sanitation procedures. Additionally, the role involves training Team Members on customer service standards, new products, and sales tactics, as well as maintaining accurate training records using Whole Foods Market's learning systems. The position requires strong communication skills, the ability to work as part of a team, and a passion for high-quality foods and the mission of Whole Foods Market. The ideal candidate should be comfortable speaking with small and large groups, capable of teaching others in a constructive and positive manner, and have general computer skills and basic knowledge of software applications. The physical requirements include the ability to lift 50 pounds, stand for 6-8 hours in an 8-hour workday, and work in a fast-paced environment with a sense of urgency. The position requires a flexible schedule, including nights, weekends, and holidays, as needed.

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• Ensures new and ongoing store and team training programs are successfully delivered and completed.
  
• Works within training deadlines and goals.
  
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  
• Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  
• Attends Team Trainer meetings, as scheduled.
  
• Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  
• Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  
• Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  
• Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  
• Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  
• Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
  
  
  
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  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
    
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
    
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
    
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
    
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
    
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
    
  • Immediately reports safety hazards and violations.
    
  • Performs other duties as assigned by Store, Regional, or Global Leadership.
    
    
    
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    • Comfortable speaking with small and large groups and inspiring others.
      
    • Capable of teaching others in a constructive and positive manner.
      
    • General computer skills and basic knowledge of software applications (MS Office Suite).
      
    • Working knowledge of Whole Foods Market's learning systems.
      
      
      
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      • Strong communication skills and willingness to work as part of a team.
        
      • Ability to deliver information in a clear and respectful manner to fellow Team Members, customers, and vendors.
        
      • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
        
      • Ability to follow directions and procedures; effective time management and organization skills.
        
      • Passion for high-quality foods and the mission of Whole Foods Market.
        
      • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
        
      • Understanding of and compliance with Whole Foods Market's quality goals.
        
        
        6 months of Whole Foods Market experience (or equivalent retail training experience).
        
        
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        • Must be able to lift 50 pounds.
          
        • In an 8-hour workday: standing/walking 6-8 hours.
          
        • Hand use: single grasping, fine manipulation pushing, and pulling.
          
        • Work requires the following motions: bending, twisting, squatting, and reaching.
          
        • Exposure to FDA approved cleaning chemicals.
          
        • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
          
        • Ability to work in wet and/or cold environments.
          
        • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
          
        • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
          

Keywords: Whole Foods Market, Birmingham , Bakery Department Team Trainer, Human Resources , Birmingham, Alabama